Outpatient Therapy Services Manager

Outpatient Therapy Services Manager

Nemours duPont Pediatrics
Friday, March 18, 2016 - 16:15 to Wednesday, May 18, 2016 - 16:15

Job Details

Job Description: 

Outpatient Therapy Services Manager

Voorhees & Deptford, NJ

Full Time, Days

Nemours duPont Pediatrics, Deptford

1280 Almonesson Road, Deptford, NJ 08096

Job Description & Requirements:

Nemours is seeking an Outpatient Therapy Services Manager to join our Therapy Services teams in Voorhees and Deptford, NJ.

As one of the nation’s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 280,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own.\

As the birthplace of the Nemours health care system, the Nemours/Alfred I. duPont Hospital for Children in Wilmington, Delaware, honors our legacy of delivering exceptional care to the children of the Delaware Valley and beyond. Ranked among the nation’s best pediatric hospitals by U.S. News & World Report and honored with the ANCC’s Magnet® Designation for excellence in nursing practice, we offer intensive and acute inpatient and outpatient services covering more than 30 pediatric specialties. We recently completed a multi-phase hospital expansion that includes new inpatient rooms, Pediatric Intensive Care Unit and Emergency Department. Additionally, Nemours duPont Pediatrics allows us to reach more children across the region through community-based physician services and collaborative partnerships with health and hospital systems.

To learn more about Therapy Services at Nemours, please click this link: https://youtu.be/iZNJNSQFdBI

This is a full-time management position working between our Voorhees clinic location and our Deptford clinic (opening July 2016). This person will have oversight of all daily operations for both multidisciplinary clinics located about 20 minutes apart. Will coordinate staffing and patient flow, working collaboratively with Nemours physicians and therapy management team to build the programs.

Must have 5 years clinic management experience; Marketing and business development experience a plus. Clinical background required; pediatric hospital experience preferred.

This position has a split of management responsibilities and patient care responsibilities.

*       Coordinates the operational activities and manages daily staff assignments, patient flow, supplies and equipment in a manner that meets the needs of practitioners and patients. Responsible for adherence of department policy and procedures by staff. Facilitates performance improvement programs and initiatives.

*       Oversees ongoing development and retention of qualified clinical staff.

*       Conducts performance reviews, disciplinary actions including termination (upon discussion with and approval of Director and HR), and hiring of staff within department.

*       Provides evaluation, treatment and consultation independently to patients within the program.

*       Demonstrated clinical proficiency in direct patient care and is responsible for the completion of 100% of basic clinical competencies and 75% of clinical competency in a discipline specific specialty area.

*       Oversees implementation of strategic planning activities and initiatives.

*       Responsible for participation in departmental and hospital programs for Quality Assessment and improvement, identifying opportunities to improve services and ensure patient safety, making recommendations and implementing actions as appropriate and consistent with the goals of the Nemours Foundation.

Essential Functions

*       Responsible for facilitating a collaborative and supportive relationship between key departments within the organization in order to achieve hospital and practice goals and objectives.

*       Provides cross-coverage for Program Supervisors in times of absence or vacancies to ensure continued smooth patient operations.

*       In conjunction with Program Supervisors, coordinates the implementation of the programs annual performance improvement plan to ensure patient care quality, outcome and customer satisfaction.

*       In collaboration with department leadership team, is responsible for developing, monitoring and meeting the budgeted financial goals for areas of responsibility. Provides budgetary input, collates information and completes required fiscal reporting to Program Director. Works to maximize revenue collections and responds to requests by CBO on billing issues and concerns.

*       Responsible for employment of clinical personnel, disciplinary action, evaluation, recommendations on salary adjustments, annual review of job descriptions and competency checklists, as well as assurance of current licensure when necessary or applicable, and other personnel actions as required. Ensures completion of all annual department, hospital and organizational requirements.

*       Conducts monthly program meetings with all program staff.

*       Approves and coordinates time-off requests and utilization of per diem or casual staff. Completes time and pay for assigned staff. Approves purchasing requests for department.

*       Coordinates interview and hiring process for clinical and support staff within management scope.

*       Promotes a positive work attitude within the department and practice, and treats employees with respect, dignity and fairness but is also firm when necessary. Participates in various committees as required or assigned.

*       Provides regular feedback to clinical staff to address scheduling problems in a timely and effective manner. Rounds regularly with direct reporting staff and semi-annually with key referral departments.

*       Responds to patient and family concerns resolving complaints, issues or inquiries.

*       Maintains current knowledge of all applicable licensing, regulatory and accreditation standards.

*       Ensures compliance with all legal and regulatory requirements, including JCAHO standards, state regulations, Life Safety Code, National Fire Prevention Association, Office of Human Protection, Americans with Disabilities Act and Clean Air Act in areas of responsibility.


  1. Accepts feedback/gives feedback.
  2. Asks appropriate questions.
  3. Effectively delegates.
  4. Gives accurate information.
  5. Interviews effectively.
  6. Responsible for staff.
  7. Sets priorities.
  8. Is an effective team member.
  9. Answers customers’ questions.
  10. Seeks staff input and involves staff in decision-making.
  11. Builds and fosters professional relationships.
  12. Ensures written communications are focused to the reader’s understanding.
  13. Knowledgeable regarding Alfred I. duPont Hospital for Children services.
  14. Makes work environment comfortable for colleagues.
  15. Stays current on technological aspects of position.
  16. Uses listening skills (non-verbal communications, rephrasing, etc.).
  17. Develops operational systems to enhance workflow.
  18. Provides written reference material for department staff.
  19. Effectively presents solutions/suggestions.
  20. Effectively motivates.
  21. Accepts additional responsibilities willingly.
  22. Works willingly and effectively with change; motivates others accordingly.
  23. Manages resources prudently.
  24. Recognizes the importance of process.
  25. Schedules time efficiently.
  26. Shares resources.
  27. Works independently.
  28. Takes direction.
  29. Thinks proactively.
  30. Identifies customers.
  31. Defines procedures.

Makes decisions.

Requirements Clinical degree preferred. Clinical license maintained for NJ and DE. 2-3 years clinical supervisory experience preferred. Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique “Bridge to a Healthy Future” pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.

Contact Details

Nemours duPont Pediatrics 08096 Deptford , NJ
United States